Listening Differently

I have been reading Trust Agents by Julien Smith and Chris Brogan and as often happens for me when reading a new work, I take something away that feels slightly askew of what the book is about.  One example of this in Trust Agents, is where the authors talk about the tools that the interwebs…

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5 years

I’m coming up on my five year anniversary in my position as Executive Director of a social service non-profit in Maine which serves children and families. Truth be told it’s a few months away, but I have a tendency towards nostalgia. I don’t remember if the interview committee asked me about where I want to…

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No Matter Which Door

There has been talk in the past several years about seamlessness within human services departments within state government. There is the thought that we should and can create a sense of ease for families who enter the system. There is the thought that ‘no matter which door they enter’, they are easily linked to the…

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What Does Helpful Look Like?

The other day Chris Brogan wrote this short and simple post about being helpful. That’s it. That was his advice. Thanks Chris. So great, ‘be helpful’. The question for me though is “What does helpful look like?”. I wonder about it being an attitude, an approach to working with and supporting people. Perhaps helpfulness can…

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Who do you think we should listen to?

Our organization just embarked on its largest fundraiser of the year. For this event, we solicit businesses for sponsorship. This year, our Community Relations person put together her own packets for potential donors, using many in house materials and some nice folders from Staples. I’ll admit, I was hesitant, but thought that they were quite…

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The Discipline to Face Reality

As a follow up to my earlier post, I am laying out some guiding elements to help my agency through some challenging times. I want to share some of the basics with you, build upon it and share even more with you as I further develop measureable goals and outcomes. Much of this plan has…

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